How To Contact GEMM
Please remember that GEMM is not a seller but an open marketplace in which you can purchase directly from many sellers around the world.
If you have questions or difficulties with an order, first contact the seller.
Seller contact information is available on the Seller`s info page, on every item listing page, and on the order tracking page.
Do not contact GEMM to inquire about details of items listed for sale.
Please contact GEMM for any issue that cannot be resolved by the seller.
For customer service, write to:
For sellers with questions or problems:
For sellers with questions or problems regarding catalogs or data loading:
For affiliate help and information:
GEMM mailing address, telephone and fax numbers:
When leaving a message, please be sure to include your name, the email address you use on GEMM, and (if applicable) the GMR# order numbers that you are calling about. This information will greatly assist us in getting back to you in a timely manner.Important: Do not send payment to GEMM until you receive a notice that the seller has marked the order as "confirmed available". This message will include the exact total price including shipping, as well as the address. It will also include the order reference (GMR) number, which you will need to write on your check or money order. If the GMR number is not included, your payment will be returned to you! Click here to view your order status.