Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.77 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 171 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 171 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 9 reports received from customers in past 180 days: 1 "better than advertised". 8 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 2 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.03     Successful item 'fill'/ availability rate: 94 %   \/   50% 65% 75% 85% 95% 1 of 19 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 0.97     Average time from customer order to ship: 2.7 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 18 items shipped in past 90 days. Reduces 'Overall Rating' by 0.23

Statistics last recalculated: 22Nov2009