Our performance and customer satisfaction as measured by GEMM

Overall Rating: 4.81 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 71 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 90 %   \/   60% 75% 85% 90% 95% 7 of 71 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 9 reports received from customers in past 180 days: 6 "better than advertised". 3 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". Increases 'Overall Rating' by 0.22     Successful item 'fill'/ availability rate: 76 %   \/   50% 65% 75% 85% 95% 8 of 34 items ordered in past 180 days were not available. 1 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 5.10     Average time from customer order to ship: 3.9 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 26 items shipped in past 180 days. Reduces 'Overall Rating' by 0.30

Statistics last recalculated: 22Nov2009