Our performance and customer satisfaction as measured by GEMM

Overall Rating: 4.21 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 21 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 21 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 92 %   \/   75% 80% 85% 90% 95% From 79 reports received from customers in past 180 days: 20 "better than advertised". 53 "as advertised". 5 "worse than advertised". 1 "wrong item shipped". 6 of 10 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.02     Successful item 'fill'/ availability rate: 64 %   \/   50% 65% 75% 85% 95% 257 of 715 items ordered in past 180 days were not available. 32 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 5.77     Average time from customer order to ship: 0.4 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 458 items shipped in past 180 days. Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 22Nov2009