Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.32 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 22 ratings given in the past 90 days. Review Feedback | Place Feedback     Customer Satisfaction: 72 %   \/   60% 75% 85% 90% 95% 6 of 22 ratings given in the past 90 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 95 %   \/   75% 80% 85% 90% 95% From 133 reports received from customers in past 180 days: 28 "better than advertised". 99 "as advertised". 5 "worse than advertised". 1 "wrong item shipped". 6 of 24 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.01     Successful item 'fill'/ availability rate: 94 %   \/   50% 65% 75% 85% 95% 48 of 807 items ordered in past 180 days were not available. 26 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 0.97     Average time from customer order to ship: 10.9 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 759 items shipped in past 180 days. Reduces 'Overall Rating' by 0.71

Statistics last recalculated: 15Nov2009