Our performance and customer satisfaction as measured by GEMM

Overall Rating: 3.79 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 23 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 95 %   \/   60% 75% 85% 90% 95% 1 of 23 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 2 reports received from customers in past 180 days: 0 "better than advertised". 2 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 1 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.06     Successful item 'fill'/ availability rate: 55 %   \/   50% 65% 75% 85% 95% 13 of 29 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 5.89     Average time from customer order to ship: 2.1 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 7 items shipped in past 90 days. Reduces 'Overall Rating' by 0.25

Statistics last recalculated: 15Nov2009