SHIPPING
Shipping cost is based on weight. The more you purchase the cheaper the ^per item^ cost will be. Please contact us for a customized shipping quote if you are looking at making a large multiple purchase order.SHIPPING OPTION 1
Regular Air Mail (RAM)
NOT RECOMMENDED, AT BUYERS RISK IF LOST OR DAMAGED. HIGH VALUE ITEMS, SHOULD NEVER SHIP BY THIS METHOD
International Orders: $5.90 (This option is not available for all of South & Central America)
USA: $4.90
Australia: $3.50
If you are making a multiple purchase order and it consists of Box Sets, Single or Double Jewel case CD^s, Mini-LPs or other unique items, please contact us for a quote.
SHIPPING OPTION 2
Air Mail With Customs Form and Delivery Confirmation (AMDC)
The postman will require that someone signs for the parcel when it is delivered to the verified shipping address provided. It is similar to registered mail but does not have tracking.
Australia USD $4.90 (Express Parcel Post)
USA/Canada: USD $7.90
Europe/United Kingdom/Scandinavia/Russia: USD $8.50
Asia/New Zealand: USD $6.90
All of South/Central America/Mexico: (REGISTERED MAIL OR EXPRESS COURIER ONLY, NO EXCEPTIONS!)
South Africa: USD $8.50
Rest of Africa: (REGISTERED MAIL OR EXPRESS COURIER ONLY, NO EXCEPTIONS!)
If you are making a multiple purchase order and it consists of Box Sets, Single or Double Jewel case CD^s, Mini-LPs or other unique items, please contact us for a quote.
SHIPPING OPTION 3
International Registered/Insured with Minimal Tracking (RIAM)
Australia USD $5.90 (Express Parcel Post)
USA/Canada: USD $16.99
Europe/United Kingdom/Scandinavia/Russia: USD $19.99
Asia/New Zealand: USD $14.99
All of South/Central America/Mexico: USD $19.99 (If Registered Mail is unavailable to your country we will invoice shipping by EMS Courier, no exceptions!)
South Africa: USD $19.99
Rest of Africa: $19.99 (If Registered Mail is unavailable to your country we will invoice shipping by EMS Courier, no exceptions!)
If you are making a multiple purchase order and it consists of Box Sets, Single or Double Jewel case CD^s, Mini-LPs or other unique items, please contact us for a quote.
Registered/Insured Mail cost is based on weight. The more items you purchase the cheaper the ^per item^ cost. If you are purchasing more than one item please contact us for a quote on a customized discount shipping package. Please note we can only offer shipping discounts on purchases of more than one item.
SHIPPING OPTION 4
Express Courier (EMS)
Most Secure & Fastest. Delivery to your door, worldwide in around 3 to 5 days. Expedited Customs Clearance. EMS Express Courier is based on weight. This shipping method is very cheap and cost effective for medium to large orders. The more items you purchase the cheaper the ^per item^ cost. If you are purchasing more than one item please contact us for a quote on a customized discount shipping package. Please note we can only offer shipping discounts on purchases of more than one item.
IMPORTANT MESSAGES
High Value orders should always be shipped by Registered Mail or Express Courier. It is a requirement of Australia Post that a telephone contact number is provided. If Telephone contact info is not provided then we cannot be responsible for any lost items. Please allow more time for delivery during busy periods such as 4th July, Thanksgiving, Xmas, Easter or New Year.
WE STRONGLY RECOMMEND INTERNATIONAL REGISTRATION WITH INSURANCE AND TRACKING OR EXPRESS COURIER FOR THE FOLLOWING COUNTRIES, SERBIA, POLAND, ITALY. IF INTERNATIONAL REGISTRATION OR EXPRESS COURIER IS NOT TAKEN FOR THESE COUNTRIES, THEN WE CANNOT BE HELD RESPONSIBLE OR LIABLE FOR ANY LOST ITEMS.
PLEASE ALLOW MORE TIME FOR DELIVERY TO SPAIN/ITALY DUE TO CUSTOMS DELAYS
WE ONLY SHIP TO ALL OF SOUTH & CENTRAL AMERICA BY REGISTERED MAIL OR EMS EXPRESS COURIER. IF REGISTERD MAIL IS NOT AVAILABLE TO YOUR COUNTRY THEN WE WILL INVOICE YOU FOR EMS EXPRESS COURIER, NO EXCEPTIONS!
MULTIPLE ORDERING & COMBINED SHIPPING
We specialize in large combined shipping orders. If you are the successful bidder in more that one of our auctions within a 7-day period, then we will be happy to negotiate a customized shipping package for you.
PACKAGING
We specialize in discreet double packaging. All shipments are sent in high quality bubble wrap envelopes or stiff cardboard boxes. Extra care is taken with Large Orders, Paper Sleeve Editions & Boxed Sets.
DISPATCH
Please allow around 24 to 48 hours for dispatch. We dispatch orders most days except for weekends and public holidays. If a purchase is made on a Friday, we recommend prompt payment to avoid any weekend delay.
PAYMENT
PLEASE NOTE THAT FOR ALL ORDERS WE CAN ONLY ACCEPT GEMM OR PAY PAL FOR PAYMENT PROCESSING. We are not responsible for any customs duty or taxes that may be payable. All purchases will need to be paid within 7 workdays. If you are Cash, Personal Check or Money Order Payer you must contact us to confirm that your payment has been sent. If we do not receive contact with a 7-day period the order will be cancelled and the item will be re-listed.
ORDERING
We do not accept telephone orders. All items must be purchased and paid for through GEMM or Pay Pal.
CONTACT
Your e-mail inquiries are important to us. We pride ourselves on our speedy communications. When you shop with us you won't find any Auto-Response or Non-Response! What you will find is friendly personalized service, 24 hours a day.
RETURNS
Money back on used items if returned within 7 days. Please note we cannot accept returns on any new items that have been opened. Items must be returned in the exact same condition as sold. The majority of our catalogue consists of new factory sealed items, so it is very rare that anything is returned. Please note that it is the buyer's responsibility to pay for return shipping costs. If you do encounter a problem please don't hesitate to contact us and we will always do our best to resolve it to your full satisfaction.
CUSTOMER SERVICE
We pride ourselves on our professional, speedy & friendly customer service. If in the very rare circumstance you encounter a problem with an order, please don^t hesitate to contact us, as we will be only too happy to resolve it to your satisfaction.
CATALOG
E Bay represents a small part of our large diverse catalogue. Hundreds of rare and hard to get items are added every week. Please add us to your favourite sellers and don't forget to check back regularly.
FEEDBACK
Feedback is very important to us. If you are happy with your shopping experience with us please take a moment to leave positive feedback. Remember if there is any problems, please don^t hesitate to contact us and we will always try and resolve it to your satisfaction.
Please add us to your favourite sellers as we have hundreds of rare items, which will be listed for auction in coming months. Thank you for shopping with Anteater Music, please visit us again soon!
IN MOST CASES OUR SHIPPING CHARGES INCLUDE DELIVERY CONFIRMATION. IF DELIVERY CONFIRMATION IS NOT AVAILABLE IN YOUR COUNTRY WE CANNOT ACCEPT RESPONSIBILTY FOR ANY LOST ITEMS. IF DELIVERY CONFIRMATION IS UNAVAILABLE WE WILL LET YOU KNOW BEFORE SHIPPING. FOR VALUABLE ORDERS IN EXCESS OF USD$50 WE RECOMMEND INSURANCE, FOR LARGE ORDERS WE STRONGLY RECOMMEND EXPRESS COURIER PLEASE CONTACT US FOR A QUOTE
GUIDE TO ORDERING
BACKORDERING
Over 90% of our backorders are fulfilled. Orders are usually ready to ship anywhere between 3 to 14 works days after the order is placed. Many of the items we source are rare and hard to get. We ask you to be patient and we promise to always keep you updated. If an item takes longer than 14 days to source, we will let you know.
A question we are often asked is why does it take so long to source some items?
Many of the popular, older or limited production titles go out of print quickly. Through our extensive network of reputable worldwide distributors, we can often source items from a supplier whose stocks have not run out. The process of contacting & dealing with many suppliers takes time. Some of the smaller CD manufacturers wait until they receive a certain quota of orders before commencing a production run. Sometimes a title may be in the process of being re-issued and is not shipped until the production run is completed. The common thread with backordering is that it takes time. If you are unsure about backordering an item, please feel free to contact us first at anteatermusic@yahoo.com we will be happy to advise you before committing to an order.
MOST ORDERS ARE DESPATCHED WITH 24 TO 72 HOURS, IF IT TAKES LONGER WE WILL LET YOU KNOW.
PRE-ORDER/SPECIAL ORDER
Items indicated as Pre-Order/Special Order refers to New Releases. The transaction is fully processed and order is shipped as soon as possible after the release date. By Pre-Ordering there is the opportunity of securing an advance, Initial or First Pressing copy. (Please note that these are very limited in supply and not always available).
SHIPPING OPTIONS
We use Airmail Regular/ Airmail Registered/Insured or Express Courier Services Worldwide. We recommend that valuable orders be shipped by Airmail Registered/Insured or Express Courier. Where possible we will try and combine open orders to save on shipping costs. Shipping cost includes the following, Shipping Cost + Packaging + Handling Fee. Any local taxes or customs duties are the responsibility of the buyer. We normally don't wait for all of the items to be available, unless specified. Shipping costs are based on weight.
For shipping purposes, Boxed sets are calculated on weight, please check first before ordering. All second hand items are quality checked prior to shipment. We only stock mint to excellent used CD's. If an item is a gift please specify. We don't recommend sea mail. To save on shipping costs, some CD's can be shipped with no jewel case. Please contact us for a quote.
Please bookmark us, as a reminder, to check back on a regular basis as hundreds of rare new and used titles are added every week. Track listings for most items are available upon request. Just send e-mail to anteatermusic@yahoo.com please include name of the title and GEMM Ref. number. Your Web Sales Inquiries are important to us; we check our email 24/7, so feel free to e-mail us at any time. GEMM represents a small fraction of our catalogue. If there is something you are looking for that is not here, please contact us.
SECURE SHIPPING
For added shipping security to our customers, we recommend that valuable orders are shipped by Airmail Registered/Insured or Express Courier Services. If you have a large order in mind please contact us first, we will be happy to negotiate a customized shipping package specifically for you. Postal Insurance/Registration or Express Courier with delivery confirmation is available for most countries. Please check first if you are not sure.
DELIVERY
Items are usually delivered to most destinations Worldwide within 7 to 14 workdays.
REFUNDS
On the rare occasion that an item is unavailable, we will initiate a refund immediately. No questions asked and no waiting around for months to get your money back.
All prices are for Air Mail. For larger parcels/DVD's please ask for a quote, prices vary according to weight. Shipping rates include Australian GST (Goods and Services Tax). All prices are in US Dollars.
Our Suppliers don't ship on Weekends or Public holidays.
Our postal address is:
Anteater World Music
23 Hawkesbury Crescent
Farrer ACT
Canberra AUSTRALIA 2607
Or contact us at anteatermusic@yahoo.com
Tel: 612 6286 6465 Fax: 612 6286 6465
DVD INFORMATION
What are NTSC and PAL?
NTSC (National Television Standards Committee) is a standard used in North America and Japan. It has the ability to display up to 525 lines of resolution on your television.
PAL (Phase Alternating Line), a standard used almost everywhere else in the world, has the ability to display 625 lines of resolution on your television.
What DVD standard does my country use?
If you're in North America, Japan, Korea, the Philippines and parts of South America, you use NTSC. Most other areas of the world use PAL. Half of Brazil uses NTSC while the other half uses PAL-M. Argentina, Uruguay and Paraguay use PAL-N. The rest of the world uses mainly PAL.
What Does This Mean?
What this means is that if you live in a country that uses NTSC, only this format will be compatible with your player. If you live in a country that uses PAL, most likely only this format will work for you. However, there are many players that will play both formats. The best bet is to check the manual for your DVD player before making a purchase. Most computer DVD players will play any DVD.
Thank you for shopping at Anteater World Music.
