Shipping Information and Policies for U.S. RESIDENTS:
We are NOT responsible for any loss or damage to products incurred during the shipping process. This is legally the responsibility of the shipping companies (USPS/UPS). In the event that your order is damaged we will in most cases submit a claim with the shipper and send you a replacement shipment as soon as possible.
Post Office Box, FPO and APO addresses must use the United States Parcel Service (USPS). United Parcel Service (UPS) does not deliver to P.O. Boxes, FPO and APO addresses. Also, residents of Alaska, Hawaii and Puerto Rico must have their orders shipped via USPS.
Delivery times are APPROXIMATE and may vary. Guaranteed delivery times (Express Mail, UPS 3-Day) are guaranteed by the shipper. UPS delivery days are Monday through Friday.Shipping Information and Policies for INTERNATIONAL RESIDENTS:
We are NOT responsible for any loss or damage to products incurred during the shipping process. This is legally the responsibility of the WORLDPOST freight company. Worldpost does not permit us to insure packages we send overseas because of postal/customs restrictions in foreign countries. Most of the time we are able to send packages via Registered Mail, which is a safer means of shipping international mail. Altough it is not mandatory, we recommend ordereds valued in excess of $100.00 be sent via REGISTERED MAIL.
Also, not all countries accept GLOBAL PRIORITY packages. Only the countries listed below are participants in the Global Priority system:
Austria, Belgium, Brazil (Sao Paulo and Rio de Janeiro ONLY), Canada, Chile (Santiago, Valparaiso and Vina del Mar ONLY), Denmark, Finland, France, Germany, Great Britain, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Saudi Arabia (Riyadh, Jeddah and Dammam ONLY) Spain, Sweden, Switzerland.
A NOTE ABOUT EXPRESS MAIL:
We occasionally receive orders from customers who request that their orders be sent overnight. While we strive to give you the fastest possible service, we are an independent store and not a multimillion dollar corporation. Placing an order with us at 6pm on Tuesday does *not* guarantee that you will receive it on Wednesday. Additionally, if you are ordering multiple items, it is possible that one item will be out of stock, leaving us to guess whether you want us to wait for all items to come in, or whether we should overnight what we have and then ship the backordered item when it arrives. For the reasons listed above, we recommend that you call us, or failing that, email us directly to arrange for overnight shipments.
Shipping Rates:
Domestic: USPS - 1st Class - $3.00 first CD, $0.50 per additional CD
Domestic: USPS - Express - $18.00 1st CD, $0.50 per additional CD (ESTIMATE ONLY - FINAL COST DEPENDS ON WEIGHT!)
Domestic: UPS Ground - $8.00 flat rate
Domestic: UPS 3-Day - $12.00 1st CD, $0.50 per additional CD
Domestic: UPS 2-Day - $16.00 1st CD, $0.50 per additional CD
Domestic: UPS Next Day - $29.00 1st CD, $.75 per additional CD
International: Air Mail - Canada & S. America - $4.00 1st CD, $0.75 per additional CD
International: Registered Mail - Canada & S. America - $16.00 1st CD, $0.50 per additional CD
International: Global Priority - Canada & South America - $12.00 1st CD, $0.50 per additional CD
International: Air Mail - Europe - $6.00 1st CD, $1.00 per additional CD
International: Registered Mail - Europe - $17.00 1st CD, $1.00 per additional CD
International: Global Priority - Europe - $14.00 1st CD, $1.00 per additional CD
International: Air Mail - Rest of the World - $6.50 1st CD, $1.50 per additional CD
International: Registered Mail - Rest of the World - 17.50 1st CD, $1.50 per additional item
International: Global Priority - Rest of the World - $14.50 1st CD, $1.00 per additional CD
**NOTE** Oversize/heavy items (e.g. box sets) and records (vinyl)will incur a small extra surcharge.