Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.10 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 409 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 99 % \/ 60% 75% 85% 90% 95% 4 of 409 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 11 reports received from customers in past 180 days: 4 "better than advertised". 7 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 10 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.09     Successful item 'fill'/ availability rate: 88 %   \/   50% 65% 75% 85% 95% 12 of 103 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 1.99     Average time from customer order to ship: 0.1 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 34 items shipped in past 90 days. Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 22Nov2009