Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.05 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 7 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 7 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 83 %   \/   75% 80% 85% 90% 95% From 6 reports received from customers in past 90 days: 1 "better than advertised". 4 "as advertised". 0 "worse than advertised". 1 "wrong item shipped". 2 of 6 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.33     Successful item 'fill'/ availability rate: 85 %   \/   50% 65% 75% 85% 95% 3 of 21 items ordered in past 90 days were not available. 1 of items ordered in the past 90 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 2.50     Average time from customer order to ship: 1.4 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 46 items shipped in past 180 days. Reduces 'Overall Rating' by 0.12

Statistics last recalculated: 22Nov2009