Our performance and customer satisfaction as measured by GEMM

Overall Rating: 6.82 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 113 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 94 %   \/   60% 75% 85% 90% 95% 6 of 113 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 80 %   \/   75% 80% 85% 90% 95% From 10 reports received from customers in past 180 days: 3 "better than advertised". 5 "as advertised". 0 "worse than advertised". 2 "wrong item shipped". 2 of 5 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.61     Successful item 'fill'/ availability rate: 87 %   \/   50% 65% 75% 85% 95% 2 of 16 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 2.16     Average time from customer order to ship: 4.8 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 49 items shipped in past 180 days. Reduces 'Overall Rating' by 0.41

Statistics last recalculated: 22Nov2009