Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.95 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 19 ratings given in the past 90 days. Review Feedback | Place Feedback     Customer Satisfaction: 84 %   \/   60% 75% 85% 90% 95% 3 of 19 ratings given in the past 90 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 97 %   \/   75% 80% 85% 90% 95% From 180 reports received from customers in past 180 days: 44 "better than advertised". 131 "as advertised". 4 "worse than advertised". 1 "wrong item shipped". 4 of 63 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.06     Successful item 'fill'/ availability rate: 92 %   \/   50% 65% 75% 85% 95% 63 of 811 items ordered in past 180 days were not available. 45 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 1.31     Average time from customer order to ship: 14.1 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 748 items shipped in past 180 days. Reduces 'Overall Rating' by 0.81

Statistics last recalculated: 15Nov2009