Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.78 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 11 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 81 %   \/   60% 75% 85% 90% 95% 2 of 11 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 28 reports received from customers in past 180 days: 8 "better than advertised". 20 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 1 of 21 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". ** Note: GEMM system will automatically ignore the first report of misgraded/wrong item shipped until/unless one or more additional corroborating reports are received. Increases 'Overall Rating' by 0.07     Successful item 'fill'/ availability rate: 87 %   \/   50% 65% 75% 85% 95% 18 of 144 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 2.16     Average time from customer order to ship: 1.5 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 57 items shipped in past 90 days. Reduces 'Overall Rating' by 0.13

Statistics last recalculated: 22Nov2009