Our performance and customer satisfaction as measured by GEMM

Overall Rating: 9.18 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 36 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 97 %   \/   60% 75% 85% 90% 95% 1 of 36 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 98 %   \/   75% 80% 85% 90% 95% From 293 reports received from customers in past 180 days: 106 "better than advertised". 183 "as advertised". 4 "worse than advertised". 0 "wrong item shipped". 2 of 11 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.14     Successful item 'fill'/ availability rate: 95 %   \/   50% 65% 75% 85% 95% 43 of 909 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 0.80     Average time from customer order to ship: 1.9 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 866 items shipped in past 90 days. Reduces 'Overall Rating' by 0.17

Statistics last recalculated: 22Nov2009