Our performance and customer satisfaction as measured by GEMM

Overall Rating: 9.41 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 14 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 78 %   \/   60% 75% 85% 90% 95% 3 of 14 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 134 reports received from customers in past 180 days: 37 "better than advertised". 97 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 9 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.14     Successful item 'fill'/ availability rate: 98 %   \/   50% 65% 75% 85% 95% 11 of 766 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.32     Average time from customer order to ship: 4.7 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 383 items shipped in past 90 days. Reduces 'Overall Rating' by 0.40

Statistics last recalculated: 22Nov2009