Our performance and customer satisfaction as measured by GEMM

Overall Rating: 2.26 of 10 \/ Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 1022 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 91 %   \/   60% 75% 85% 90% 95% 91 of 1022 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 0 %   (?)   75% 80% 85% 90% 95% From 0 reports received from customers in past 180 days: 0 "better than advertised". 0 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.06     Successful item 'fill'/ availability rate: 0 %   (?)   50% 65% 75% 85% 95% 0 of 0 items ordered in past 180 days were not available. (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.48     Average time from customer order to ship: 0.1 days   (?)   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 0 items shipped in past 180 days. (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 22Nov2009