Our performance and customer satisfaction as measured by GEMM

Overall Rating: 3.81 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 89 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 92 %   \/   60% 75% 85% 90% 95% 7 of 89 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 2 reports received from customers in past 180 days: 1 "better than advertised". 1 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.06     Successful item 'fill'/ availability rate: 55 %   \/   50% 65% 75% 85% 95% 12 of 27 items ordered in past 180 days were not available. 3 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 5.92     Average time from customer order to ship: 3.7 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 15 items shipped in past 180 days. Reduces 'Overall Rating' by 0.20

Statistics last recalculated: 22Nov2009