Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.83 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 26 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 84 %   \/   60% 75% 85% 90% 95% 4 of 26 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 95 %   \/   75% 80% 85% 90% 95% From 147 reports received from customers in past 180 days: 27 "better than advertised". 114 "as advertised". 5 "worse than advertised". 1 "wrong item shipped". 5 of 15 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.01     Successful item 'fill'/ availability rate: 87 %   \/   50% 65% 75% 85% 95% 88 of 708 items ordered in past 180 days were not available. 22 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 2.16     Average time from customer order to ship: 0.3 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 199 items shipped in past 90 days. Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 22Nov2009