Our performance and customer satisfaction as measured by GEMM

Overall Rating: 5.53 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 13 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 69 %   \/   60% 75% 85% 90% 95% 4 of 13 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 92 %   \/   75% 80% 85% 90% 95% From 57 reports received from customers in past 180 days: 25 "better than advertised". 28 "as advertised". 3 "worse than advertised". 1 "wrong item shipped". 4 of 7 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.08     Successful item 'fill'/ availability rate: 81 %   \/   50% 65% 75% 85% 95% 40 of 212 items ordered in past 180 days were not available. 12 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 3.90     Average time from customer order to ship: 8.7 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 172 items shipped in past 180 days. Reduces 'Overall Rating' by 0.65

Statistics last recalculated: 22Nov2009