Grading

Grading System For Chayesmusic.com In order to assist everyone who buys from us , we follow the Record Collector Magazine set of standards for the condition of second-hand records, cassettes and CDs. Anyone buying or selling records must use these conditions to state what amount of wear and tear the disc, its sleeve and/or contents have been subject to. We visually inspect every one of our items. The seven standard condition categories we use , and a description of what each one means, are listed below: MINT (M) The record itself is in brand new condition with no surface marks or deterioration in sound quality. The cover and any extra items such as the lyric sheet, booklet or poster are in perfect condition. Records advertised as Sealed or Unplayed should be Mint. EXCELLENT (EX) The record shows some small signs of having been played, but there is very little lessening in sound quality. The cover and packaging might only have minimal signs of wear. Nice copy. VERY GOOD (VG) The record has obviously been played many times, but displays no major deterioration in sound quality, despite surface marks and scratches. Normal wear and tear on the cover and contents is acceptable , although occasionally extra items such as inserts or lyric sheets may be incomplete or missing. GOOD (G) The record has been played so much that the sound quality has noticeably deteriorated, perhaps with some distortion and scratches. The cover and contents suffer from folding, scuffing of edges, spine splits, discoloration, etc. FAIR (F) The record is still just playable but has not been cared for properly and displays considerable surface noise; it may even jump. The cover and contents will be torn, stained and/or defaced. POOR (P) The record will not play properly due to scratches, bad surface noise, etc. The cover and contents will be badly damaged or partly missing. BAD (B) The record is unplayable or might even be broken, and is only of use as a collection-filler. CDs & CASSETTES As a general rule, CDs and cassettes either play perfectly - in which case they are in Mint condition - or they don't, in which case their value is minimal. Cassette tape is liable to deteriorate with age, even if it remains unplayed, so care should be taken when buying old tapes. CDs are difficult to grade visually: they can look perfect but actually be faulty, while in other cases they may appear damaged but still play perfectly. Cassette and CD inlays and booklets should be graded in the same way as record covers and sleeves. In general, the plastic containers for cassettes and CDs can easily be replaced if they are broken or scratched, but card covers and digipaks are subject to the same wear as record sleeves. Why does an item have two grades? Where an item has two grades supplied , these are in Cover/Media order. For example , the grading EX/M would indicated that the cover is in EXCELLENT condition and the media is in MINT. Where items are given just one grade to describe them , this indicates that they are issued and supplied with no picture cover. The grade they have in this case is for the media. If the above policy leaves any doubts, please refer to GEMM's generally accepted Grading Standard

Breakdown by condition

EX (17748) G (8) M (7235) NEW (13539) VG (170)

Ordering and Payment

GEMM ordering available You may order this seller's items using GEMM's convenient & secure shopping cart. Seller Processes Payment Your payment / credit card number will be forwarded directly to seller. Seller ships directly to you. About Security... No surcharge You pay nothing above the seller's normal pricing for the convenience of ordering from this seller through GEMM. Flexible 'free text' ordering If you prefer, you can order items from this seller by typing text descriptions of items instead of clicking on individual 'order' buttons. Click here to open up your shopping cart with a text field in which you can describe what you wish to purchase. Forms of payment accepted: Visa Mastercard American Express Cash - registered envelope Personal Check - payable against a UK bank Certified Check - payable against a UK bank Postal Money Order - payable against a UK bank Solo Switch

Shipping

Purchasing From Us By submitting your order, you are offering to buy the goods. We will only use your personal details for the purposes of supplying those goods and will only pass those details on to the delivery sub-contractor. Customer credit cards are only charged when your order is ready for dispatch. No property or title of the goods shall pass from chayesmusic.com to the customer until payment has been received in full. UK Customers If your goods do not arrive within 7 days of dispatch, first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is approximately 1 to 2 days. Overseas Customers If your goods do not arrive within 10 days of dispatch first contact us to confirm that your order has been shipped. We can not investigate lost or missing parcels until 10 working days have elapsed. Shipping All records are mailed in strong cardboard envelopes and are sent by recorded delivery where possible. All other orders are shipped in appropriate strong packaging. Shipping Charges Will be calculated on the website for online orders, or quoted by telephone when ordering by mail order.

Returns

RETURNS & REFUNDS POLICY: Damaged , defective or incorrectly-described goods : All requests for return of items must be made within 21 days of the dispatch date of the order. After this period returns cannot be accepted. Where a request is made within the 21 day period , we can only accept return of an item where it is incorrectly described or supplied by ourselves. At our discretion , we may occasionally allow a return of an item outside of these criteria. In this circumstance an alternative may be offered. A refund will not be possible if the item arrived undamaged and was as described. We cannot be responsible for the refund of postage costs of any kind. A defective item can only be replaced by the same item. We cannot offer a refund without the prior return of the item , in any circumstances. We will do our best to ensure you receive your order safely and undamaged. However , We are not responsible for items lost or damaged by the postal service. Customers who wish for recorded delivery or extra insurance must state this in advance and will be charged for the extra service. Without this , only standard Post Office insurance terms will apply , such as they may be. For valuable items , it is for customers to request and pay for sufficient insurance to cover the value of the order , if they so wish. Postal certificates showing proof of postage will only be kept on file where extra recorded delivery or extra insurance has been specified and paid for. In purchasing from us , you accept these policies.