Our performance and customer satisfaction as measured by GEMM

Overall Rating: 5.57 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 91 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 97 %   \/   60% 75% 85% 90% 95% 2 of 91 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 5 reports received from customers in past 180 days: 2 "better than advertised". 3 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 1 of 5 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". ** Note: GEMM system will automatically ignore the first report of misgraded/wrong item shipped until/unless one or more additional corroborating reports are received. Increases 'Overall Rating' by 0.11     Successful item 'fill'/ availability rate: 80 %   \/   50% 65% 75% 85% 95% 5 of 26 items ordered in past 180 days were not available. 2 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 4.25     Average time from customer order to ship: 3.4 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 21 items shipped in past 180 days. Reduces 'Overall Rating' by 0.29

Statistics last recalculated: 22Nov2009