Our performance and customer satisfaction as measured by GEMM

Overall Rating: 9.04 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 31 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 93 %   \/   60% 75% 85% 90% 95% 2 of 31 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 92 reports received from customers in past 90 days: 24 "better than advertised". 68 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 3 of 67 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.13     Successful item 'fill'/ availability rate: 94 %   \/   50% 65% 75% 85% 95% 54 of 974 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.97     Average time from customer order to ship: 1.4 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 920 items shipped in past 180 days. Reduces 'Overall Rating' by 0.12

Statistics last recalculated: 22Nov2009