Our performance and customer satisfaction as measured by GEMM

Overall Rating: 6.77 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 4 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 50 % \/ 60% 75% 85% 90% 95% 2 of 4 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 75 % \/ 75% 80% 85% 90% 95% From 12 reports received from customers in past 180 days: 2 "better than advertised". 7 "as advertised". 1 "worse than advertised". 2 "wrong item shipped". 3 of 7 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 1.07     Successful item 'fill'/ availability rate: 87 %   \/   50% 65% 75% 85% 95% 10 of 80 items ordered in past 90 days were not available. 6 of items ordered in the past 90 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 2.16     Average time from customer order to ship: 0.4 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 131 items shipped in past 180 days. Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 22Nov2009