Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.86 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Good   \/   Poor Fair OK Good Excellent 4 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 75 %   \/   60% 75% 85% 90% 95% 1 of 4 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 3 reports received from customers in past 180 days: 2 "better than advertised". 1 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 100 % \/ 50% 65% 75% 85% 95% 0 of 8 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.37     Average time from customer order to ship: 11.7 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 8 items shipped in past 180 days. Reduces 'Overall Rating' by 0.67

Statistics last recalculated: 22Nov2009