Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.94 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 16 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 16 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 36 reports received from customers in past 180 days: 14 "better than advertised". 22 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". Increases 'Overall Rating' by 0.13     Successful item 'fill'/ availability rate: 94 %   \/   50% 65% 75% 85% 95% 4 of 76 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.97     Average time from customer order to ship: 2.6 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 72 items shipped in past 180 days. Reduces 'Overall Rating' by 0.22

Statistics last recalculated: 22Nov2009