Our performance and customer satisfaction as measured by GEMM

Overall Rating: 6.79 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: ?   (?)   Poor Fair OK Good Excellent 1 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 100 %   (?)   60% 75% 85% 90% 95% 0 of 1 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 86 %   \/   75% 80% 85% 90% 95% From 15 reports received from customers in past 180 days: 3 "better than advertised". 10 "as advertised". 0 "worse than advertised". 2 "wrong item shipped". 2 of 1 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 0.52     Successful item 'fill'/ availability rate: 86 %   \/   50% 65% 75% 85% 95% 12 of 92 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 2.33     Average time from customer order to ship: 4.2 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 80 items shipped in past 180 days. Reduces 'Overall Rating' by 0.36

Statistics last recalculated: 22Nov2009