Our performance and customer satisfaction as measured by GEMM

Overall Rating: 9.51 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 188 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 95 %   \/   60% 75% 85% 90% 95% 9 of 188 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 7 reports received from customers in past 180 days: 4 "better than advertised". 3 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 2 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.19     Successful item 'fill'/ availability rate: 100 % \/ 50% 65% 75% 85% 95% 0 of 11 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 0.21     Average time from customer order to ship: 5.5 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 36 items shipped in past 180 days. Reduces 'Overall Rating' by 0.47

Statistics last recalculated: 22Nov2009