Our performance and customer satisfaction as measured by GEMM

Overall Rating: 8.98 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 230 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 95 %   \/   60% 75% 85% 90% 95% 11 of 230 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 21 reports received from customers in past 180 days: 1 "better than advertised". 20 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 1 of 4 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". ** Note: GEMM system will automatically ignore the first report of misgraded/wrong item shipped until/unless one or more additional corroborating reports are received. Reduces 'Overall Rating' by 0.05     Successful item 'fill'/ availability rate: 95 %   \/   50% 65% 75% 85% 95% 4 of 84 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 0.80     Average time from customer order to ship: 2.0 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 84 items shipped in past 180 days. Reduces 'Overall Rating' by 0.17

Statistics last recalculated: 22Nov2009