Our performance and customer satisfaction as measured by GEMM

Overall Rating: 2.38 of 10 \/ Poor Fair OK Good Excellent     Average Customer Rating: Excellent \/ Poor Fair OK Good Excellent 98 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 97 %   \/   60% 75% 85% 90% 95% 2 of 98 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 0 %   (?)   75% 80% 85% 90% 95% From 0 reports received from customers in past 180 days: 0 "better than advertised". 0 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.07     Successful item 'fill'/ availability rate: 40 % \/ 50% 65% 75% 85% 95% 9 of 15 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 7.55     Average time from customer order to ship: 0.9 days   (?)   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 1 items shipped in past 90 days. (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 16Jun2013