Our performance and customer satisfaction as measured by GEMM

Overall Rating: 4.97 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 104 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 95 %   \/   60% 75% 85% 90% 95% 5 of 104 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 %   (?)   75% 80% 85% 90% 95% From 1 reports received from customers in past 180 days: 1 "better than advertised". 0 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 66 %   \/   50% 65% 75% 85% 95% 3 of 9 items ordered in past 90 days were not available. Reduces 'Overall Rating' by 4.93     Average time from customer order to ship: 0.9 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 6 items shipped in past 90 days. Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 12May2013