Our performance and customer satisfaction as measured by GEMM

Overall Rating: 5.64 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 6 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 6 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 70 % \/ 75% 80% 85% 90% 95% From 10 reports received from customers in past 180 days: 1 "better than advertised". 6 "as advertised". 3 "worse than advertised". 0 "wrong item shipped". 3 of 1 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Reduces 'Overall Rating' by 1.15     Successful item 'fill'/ availability rate: 84 %   \/   50% 65% 75% 85% 95% 24 of 151 items ordered in past 180 days were not available. 17 of items ordered in the past 180 days were returned, refunded, not received, or remained 'on backorderer' longer than a month. Reduces 'Overall Rating' by 2.85     Average time from customer order to ship: 4.2 days   \/   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 127 items shipped in past 180 days. Reduces 'Overall Rating' by 0.36

Statistics last recalculated: 12May2013